« 2006-06 | HomePage
| 2006-08 »
07/21/2006
Metamorphosis
METAMORPHOSIS (a fiction short story) By VIKRAM KARVE “I want to go home!” the father, a redoubtable looking old man, around seventy, shouts emphatically at his son. “Please Baba. Don’t create a scene,” the son, an effeminate looking man in his mid-forties, says softly. “What do you mean don’t create a scene?” the old man shouts even louder, waving his walking stick in a menacing manner. “Please calm down! Everyone is looking at us!” an old woman, in her mid-sixties, pleads with her husband. “Let them look! Let everyone see what an ungrateful son is doing to his poor old parents,” the old man says loudly, looking all around. “Ungrateful?” the son winces. “Yes, ungrateful! That’s what you are. We did everything for you; educated you, brought you up. And now you throw us out of our house into this bloody choultry.” “Choultry! You call this a choultry! Please Baba. This is a luxury township for senior citizens,” the son says. “It’s okay,” the old woman consoles her husband, “we’ll manage in this old age home.” “Mama, please!” the son implores in exasperation, “How many times have I told you. This is not an Old Age Home. It’s such a beautiful exclusive township for senior citizens to enjoy a happy and active life. And I’ve booked you a premium cottage – the best available here.” The mother looks at her son, and then at her husband, trapped between the two, not knowing what to say as both are right in their own way. So she says gently to her husband, “Try to understand. We’ll adjust here. See how scenic and green this place is. See there – what a lovely garden.” “I prefer Nana-Nani park. My friends are there,” the old man says. “You’ll make friends here too,” she says. “Friends! These half-dead highbrow snobs?” the old man says mockingly. “Okay,” the son intervenes, “you both can take long walks. The air is so pure and refreshing at this hill station.” “Listen you! Don’t try all this on me. I’ve been walking for the last fifty years on Marine Drive and that’s where I intend walking the rest of my life.” He turns to his wife and says peremptorily to her, “You pack our bags and let’s go back to Mumbai. We are not staying here!” “Try and adjust,” his wife beseeches him, “you’ll like the place. Look at the facilities here – there’s a modern health club, gym, library, recreation; everything is here.” “Gym? You want me to do body building at this age? Library? You know after my cataract I can hardly read the newspaper! And I can get all the recreation I need watching the sea at the Chowpatty.” “Please Baba, don’t be obstinate,” begs his son. “This place is so good for your health. They give you such delicious nourishing food here.” “Delicious? Nourishing? The bloody sterile stuff tastes like hospital food. I can’t stand it – where will I get Sardar’s Pav Bhaji, Kyani’s Kheema Pav, Vinay’s Misal, Satam’s Vada Pav, Delhi Durbar’s Biryani, Sarvi’s Boti kababs, Fish in Anantashram in Khotachi wadi next door…” “Please Baba! All you can think of is horrible oily spicy street-food which you should not eat at your age! With your cholesterol and sugar levels, you’ll die if you continue eating that stuff.” “I’d rather die of a heart attack in Mumbai enjoying the good food I like rather than suffer a slow death here trying to eat this insipid tasteless nonsense.” The old man looks at his wife and commands, “Listen. Just pack up. We are not staying here like glorified slaves in this golden cage. One month here in this godforsaken place has made me almost mad. We are going right back to our house in Girgaum to live with dignity!” “Please Baba. Don’t be difficult. I have to leave for the states tonight,” the son pleads desperately. “I’m trying to do the best possible for you. You know the huge amount I’ve paid as advance to book this place for you?” “You go back to your family in America. I’m going back to my house in Girgaum! That’s final!” the old man affirms to his son. He looks at his wife and says, “You want to come along? Or should I go back alone?” “Mama, please tell him,” the son looks at his mother. The old woman looks lovingly at her husband, puts her hand on his arm and says softly, “Please try to understand. We have to live here. There’s no house in Girgaum. Our tenement chawl has been sold to a builder. They are building a commercial complex there.” “What?” the old man looks at his wife as if he is pole-axed, “you too!” And suddenly his defenses crumble and he disintegrates; the metamorphosis in his personality is unbelievable as he meekly holds his wife’s hand for support and obediently walks with her towards their cottage. VIKRAM KARVE vikramkarve@sify.com
17:00 Posted in Art of Living | Permalink | Comments (2) | Email this | Tags: fiction, stories, short story, writing, love, parents, care
07/19/2006
My Story
MY STORY (a fiction short story) by VIKRAM KARVE It all started when God took my baby brother away. Poor thing! God took him away even before he was born. And Mamma was never the same again; she changed forever. We were so happy then. My Papa, my Mamma, Granny and me. We all lived in a cute little house in a place called Madiwale Colony in Sadashiv Peth in Pune. In the morning Papa caught the company bus to his factory in Pimpri and Mamma walked me down to my school nearby on Bajirao Road. And the evenings we all went to the Talyatla Ganpati temple in Saras Baug, played on the lush green lawns, and if Papa was in a good mood he would treat me to a yummy Bhel prepared by the man with the huge flowing beard at the Kalpana Bhel stall on the way back. On Sundays we would go to Laxmi Road for shopping, Misal at Santosh Bhavan, Amba ice cream at Ganu Shinde and, maybe, a Marathi movie at Prabhat, Vijay or Bhanuvilas. And once in a while, Papa would take us on his Bajaj scooter to Camp, or a ride on the Jangli Maharaj Road, or to picnic spots like Khadakvasla and Katraj lakes, or up Sinhagarh Fort, and once we even went all the way to Lonavala; Papa, Mamma and me, all riding on our beloved and hardy scooter. It was a good life, and we were happy and content. Two things are a must for a happy home – firstly, you should love your home, and always want to go home (your home should be the best place in the world for you); and, secondly, your home should love you, want you to come, beckon you, welcome you and like you to live in it. Our cute little house in Sadashiv Peth with all the loving people in living in it was indeed a happy home. And I had lots of friends all around. One day they all said Mamma was going to have a baby. Being a girl myself, I wanted a baby sister to play with, but Granny scolded me and said it must be a baby brother, so I said okay – I would manage with a baby brother. And suddenly one day, when Mamma’s tummy was bloating quite a bit, they rushed her to hospital, and God took my unborn baby brother away. And Mamma changed forever. I sat beside Mamma in the hospital and consoled her, “Don’t worry. God will send another baby brother.” And on hearing this Mamma started crying and said she would never have a baby again and I was her only baby. She looked pale and had a sad look in her eyes for many days even after leaving hospital. Most of the time she would sit alone brooding by the window or moping all alone in her room. “She’ll go crazy sitting in the house all day. She must do something!” everyone said, but Papa was adamant : “Who’ll look after the house, my mother, my daughter?” he asked. “Don’t worry, I’ll manage everything,” Granny said, so Mamma joined a Computer class nearby. And soon she started becoming normal again. “She’s a natural programmer,” everyone praised her, and when she finished the course she was offered a good job in a top software firm. “No way,” said Papa, “I’m the breadwinner. I don’t want my wife to work. I want her to look after the house.” “MCP,” said everyone to Papa. I didn’t know what MCP meant, but it made Papa very angry. “Let her work. I’ll manage the house,” Granny said. “Don’t worry, Papa. I’m a big girl now and can look after myself. I’ll study regularly and come first,” I promised. And so, Mamma started working. And when she brought her first pay and gave it to Papa, he said proudly, “I’ll be the last person to touch my wife’s money, to live off my wife.” So my Mamma gave the money to Granny and Papa didn’t say a thing, he just sulked for days. Life was hectic now. Mamma got up very early, cooked the food, did the housework, got ready and then both Papa and Mamma caught their respective company buses to their faraway workplaces – he to his factory in Pimpri and she to the IT Park. And after that Granny made me ready and I walked down Bajirao Road to my school. One day my Mamma’s boss came home with Mamma. He said the company wanted to send Mamma abroad to the US for working on a project. He had come home to convince Papa to let her go. I thought Papa would argue, and hoped he would not let her go, but surprisingly he meekly agreed, probably thinking it was futile to argue, and Mamma went away to the States for three months. That was a turning point in our lives. There was an IT boom and Mamma started doing better and better. Papa felt jealous that she was earning more than him, so he took VRS and started a business selling spare parts. And then a competition started between them, and soon they were making so much money that Sadashiv Peth wasn’t a good enough place to stay in any longer as it did not befit their new found status! So we moved to a luxury apartment in a fancy township in a posh area of Pune, and I was put in a school known more for its snob appeal than studies. Our new house was in a beautiful colony, far away from the city, with landscaped gardens, clubhouse, swimming pool, gym and so many facilities. It was so luxurious and people living there so elite that Granny and I were miserable. “It’s like a 5 star prison,” she would say. She was right in one way. For the whole day when we were away she was trapped inside with nothing to but watch soaps on cable TV. I too missed our cute old house in Sadashiv Peth, the Bhel, the trips to Saras Baug and Laxmi Road and most of all my earlier friends who were so friendly unlike the snobbish people here. Oh yes, this was indeed a better house, but our old place in Sadashiv Peth was certainly a better home! But Granny and me – we managed somehow, as Mamma increased her trips abroad and Papa was busy expanding his flourishing business. And suddenly one day God took Granny away. Mamma was abroad in the States on an important project and she just couldn’t come immediately. She came back after one month and for days Papa and she kept discussing something. I sensed it was about me. And tomorrow morning, I’m off to an elite boarding school in Panchgani. I don’t know whether what has happened is good or bad, or what is going to happen in future, but one thing is sure: If God hadn’t taken my baby brother away, I wouldn’t be going to boarding school! VIKRAM KARVE vikramkarve@sify.com
15:34 Posted in Leisure | Permalink | Comments (0) | Email this | Tags: fiction, stories, short story, writing, children, india, pune
07/06/2006
Ethical Fitness by Vikram Karve
ETHICAL FITNESS By VIKRAM KARVE Ethical Fitness – Part 1 When recruiting new people, or promoting/appointing persons to senior / sensitive positions, a number of attributes ( Hard Skills and Soft Skills) like Professional Competence, Managerial Proficiency, Domain-specific or Technical skills, and pertinent soft skills comprising leadership, communication, behavioural and emotional aspects, and even physical and medical fitness are assessed, evaluated and given due consideration. But does anyone evaluate a candidate’s Ethical Fitness before recruitment or appointment? No, I am not talking about the routine verification of antecedents or background integrity checks. I am talking of assessing Ethical Fitness. Ethical fitness refers to ensuring that people are in proper moral shape to recognize and address ethical dilemmas. Ensuring Ethical fitness in a proactive manner will result in preventive, rather than corrective, Ethical Management. Before launching any inquiry pertaining to the concept of Ethical Fitness, it is necessary to explore the moral dimension. Moral development is a prerequisite to ethical behaviour; in fact, a sine qua non for ethical fitness. Kohlberg offers a handy framework for delineating the stage each of us has reached with respect to personal moral development. Stage 1. Physical consequences determine moral behaviour. At this stage of personal moral development, the individual’s ethical behaviour is driven by the decision to avoid punishment or by deference to power. Punishment is an automatic response of physical retaliation. The immediate physical consequences of an action determine its goodness or badness. Such moral behaviour is seen in boarding schools, military training academies etc. where physical punishment techniques are prevalent with a view to inculcate the attributes of obedience and deference to power. The individual behaves in a manner akin to the Pavlovian dog. Stage 2. Individual needs dictate moral behaviour. At this stage, a person’s needs are the person’s primary ethical concern. The right action consists of what instrumentally satisfies your own needs. People are valued in terms of their utility. Example: “I will help him because he may help me in return – you scratch my back, I will scratch yours.” Stage 3. Approval of others determines moral behaviour. This stage is characterized by decision where the approval of others determines the person’s behaviour. Good behaviour is that which pleases or helps others within the group. The good person satisfies family, friends and associates. “Everybody is doing it, so it must be okay.” One earns approval by being conventionally “respectable” and “nice.” Sin is a breach of the expectations of the social order – “log kya kahenge?” is the leitmotif, and conformance with prevailing ‘stereotypes’ the order of the day. Stage 4. Compliance with authority and upholding social order are a person’s primary ethical concerns. “Doing one’s duty” is the primary ethical concern. Consistency and precedence must be maintained. Example: “I comply with my superior’s instructions because it is wrong to disobey my senior”. Authority is seldom questioned. “Even if I feel that something may be unethical, I will unquestioningly obey all orders and comply with everything my boss says because I believe that the boss is always right.” Stage 5. Tolerance for rational dissent and acceptance of rule by the majority becomes the primary ethical concern. Example: “ Although I disagree with her views. I will uphold her right to have them.” The right action tends to be defined in terms of general individual rights, and in terms of standards that have been critically examined and agreed upon by the whole society. (eg) The Constitution. The freedom of the individual should be limited by society only when it infringes upon someone else’s freedom. Stage 6. What is right is viewed as a matter of individual conscience, free choice and personal responsibility for the consequences. Example: “There is no external threat that can force me to make a decision that I consider morally wrong.” An individual who reaches this stage acts out of universal ethical principles. Moral development is in no way correlated with intellectual development or your position in the hierarchy or factors like rank/seniority/status/success. In the words of Alexander Orlov, on ex-KGB Chief, “Honesty and Loyalty may be often more deeply ingrained in the make-up of simple and humble people than in men of high position. A man who was taking bribes when he was a constable does not turn honest when he becomes the Chief of Police. The only thing that changes in the size of the bribe. Weakness of character and inability to withstand temptation remains with the man no matter how high he climbs.” Ethical traits accompany a man to the highest rungs of his career. In a nutshell the governing factors pertaining to six stages of moral development which determine Ethical fitness may be summarized as: FEAR – Stage 1 NEEDS – Stage 2 CONFORMANCE – Stage 3 COMPLIANCE – Stage4 CONSENSUS – Stage 5 CONSCIENCE & FREE WILL – Stage6 Before we try to delve into exploring how to evaluate Ethical Fitness, let us briefly ponder on the concepts of Ethical Susceptibility and Ethical Vulnerability. Ethical Susceptibility is your inability to avoid ethical dilemmas. Ethical Susceptibility is environment dependent (on external factors) like, for example, your job, your boss, colleagues and subordinates, or the persons around you, or even the ‘prevalent organizational culture’. Ethical Vulnerability is your inability to withstand succumbing in the given ethical dilemmas /situations. It is dependent on your internal stage of moral development in the given ethical situation. Whereas being in an ethical dilemma is not in your control, to act in an ethical manner in the prevailing situation is certainly in your control. Ethical vulnerability is a measure of the ease with which a man be ethically compromised, especially in an ethically poor climate. In situations where the ethical susceptibility is high, morally strong people (ethically non-vulnerable) should be appointed and conversely, only in jobs/situations where ethical susceptibility is low should ethically vulnerable persons be permitted. If the environment is not conducive, a person can intellectually reach stage 6 but deliberately remain morally at stage 4 as he may find that he has to sacrifice too much to reach stage 6. This can be particularly seen in most hierarchical organizations where most smart employees make an outward preference of being at stage 3 or 4 (Conformance and Compliance) in order to avoid jeopardizing their careers, even if internally they have achieved higher ethical states. This Dr. Jekyll and Mr. Hyde schizophrenic moral approach is at the heart of many ethical dilemmas people encounter in their professional lives and may result in internal stress due to ethical confusion. Whenever two individuals at different stages of moral development interact with each other, both of them try to force or maneuver the other into their own appreciation of the ethical situation, thus leading to conflict. In a formal hierarchical setup, the players in the chain may not be at similar stages of moral development thereby leading to dissonance in the system. Where the ethical susceptibility is high, morally strong people (less vulnerable) should be appointed and conversely, in only such jobs where ethical susceptibility is low should ethically weak persons be permitted. What is your stage of personal moral development? Be honest with yourself and recall the decisions you made in recent ethical situations. The six stages are valuable landmarks as they tell you approximately where you are and what changes you will have to make in yourself to move to a higher level of moral development. The ultimate goal is to engage in ethical decision making at stage 6. However, the level that you do reach will depend on your ethical commitment, your ethical consciousness and your ethical competence. Food for Thought What do you do if your boss is at a lower stage of moral development than you? Do you masquerade and make a pretence of being at the “appropriate” stage of what moral development and practice situational ethics to reap maximum benefits. This Dr Jekyll and Mr. Hyde schizophrenic ‘situational ethics’ approach may cause your outer masquerade to turn into inner reality. Do you want that to happen? Think about it! To be continued…………. End of Part 1 of ETHICAL FITNESS By VIKRAM KARVE vikramkarve@sify.com
17:15 Posted in Science | Permalink | Comments (0) | Email this | Tags: Ethics, management, HR, recruitment, ethical vulnerability, ethical susceptibility, managerial ethics
Ethical Fitness by Vikram Karve
By
VIKRAM KARVE
Ethical Fitness – Part 1
When recruiting new people, or promoting/appointing persons to senior / sensitive positions, a number of attributes ( Hard Skills and Soft Skills) like Professional Competence, Managerial Proficiency, Domain-specific or Technical skills, and pertinent soft skills comprising leadership, communication, behavioural and emotional aspects, and even physical and medical fitness are assessed, evaluated and given due consideration.
But does anyone evaluate a candidate’s Ethical Fitness before recruitment or appointment? No, I am not talking about the routine verification of antecedents or background integrity checks. I am talking of assessing Ethical Fitness.
Ethical fitness refers to ensuring that people are in proper moral shape to recognize and address ethical dilemmas. Ensuring Ethical fitness in a proactive manner will result in preventive, rather than corrective, Ethical Management.
Before launching any inquiry pertaining to the concept of Ethical Fitness, it is necessary to explore the moral dimension. Moral development is a prerequisite to ethical behaviour; in fact, a sine qua non for ethical fitness. Kohlberg offers a handy framework for delineating the stage each of us has reached with respect to personal moral development.
Stage 1. Physical consequences determine moral behaviour.
At this stage of personal moral development, the individual’s ethical behaviour is driven by the decision to avoid punishment or by deference to power. Punishment is an automatic response of physical retaliation. The immediate physical consequences of an action determine its goodness or badness. Such moral behaviour is seen in boarding schools, military training academies etc. where physical punishment techniques are prevalent with a view to inculcate the attributes of obedience and deference to power. The individual behaves in a manner akin to the Pavlovian dog.
Stage 2. Individual needs dictate moral behaviour.
At this stage, a person’s needs are the person’s primary ethical concern. The right action consists of what instrumentally satisfies your own needs. People are valued in terms of their utility. Example: “I will help him because he may help me in return – you scratch my back, I will scratch yours.”
Stage 3. Approval of others determines moral behaviour.
This stage is characterized by decision where the approval of others determines the person’s behaviour. Good behaviour is that which pleases or helps others within the group. The good person satisfies family, friends and associates. “Everybody is doing it, so it must be okay.” One earns approval by being conventionally “respectable” and “nice.” Sin is a breach of the expectations of the social order – “log kya kahenge?” is the leitmotif, and conformance with prevailing ‘stereotypes’ the order of the day.
Stage 4. Compliance with authority and upholding social order are a person’s primary ethical concerns.
“Doing one’s duty” is the primary ethical concern. Consistency and precedence must be maintained. Example: “I comply with my superior’s instructions because it is wrong to disobey my senior”. Authority is seldom questioned. “Even if I feel that something may be unethical, I will unquestioningly obey all orders and comply with everything my boss says because I believe that the boss is always right.”
Stage 5. Tolerance for rational dissent and acceptance of rule by the majority becomes the primary ethical concern.
Example: “ Although I disagree with her views. I will uphold her right to have them.” The right action tends to be defined in terms of general individual rights, and in terms of standards that have been critically examined and agreed upon by the whole society. (eg) The Constitution. The freedom of the individual should be limited by society only when it infringes upon someone else’s freedom.
Stage 6. What is right is viewed as a matter of individual conscience, free choice and personal responsibility for the consequences.
Example: “There is no external threat that can force me to make a decision that I consider morally wrong.” An individual who reaches this stage acts out of universal ethical principles.
Moral development is in no way correlated with intellectual development or your position in the hierarchy or factors like rank/seniority/status/success. In the words of Alexander Orlov, on ex-KGB Chief, “Honesty and Loyalty may be often more deeply ingrained in the make-up of simple and humble people than in men of high position. A man who was taking bribes when he was a constable does not turn honest when he becomes the Chief of Police. The only thing that changes in the size of the bribe. Weakness of character and inability to withstand temptation remains with the man no matter how high he climbs.” Ethical traits accompany a man to the highest rungs of his career.
In a nutshell the governing factors pertaining to six stages of moral development which determine Ethical fitness may be summarized as:
FEAR – Stage 1
NEEDS – Stage 2
CONFORMANCE – Stage 3
COMPLIANCE – Stage4
CONSENSUS – Stage 5
CONSCIENCE & FREE WILL – Stage6
Before we try to delve into exploring how to evaluate Ethical Fitness, let us briefly ponder on the concepts of Ethical Susceptibility and Ethical Vulnerability.
Ethical Susceptibility is your inability to avoid ethical dilemmas. Ethical Susceptibility is environment dependent (on external factors) like, for example, your job, your boss, colleagues and subordinates, or the persons around you, or even the ‘prevalent organizational culture’.
Ethical Vulnerability is your inability to withstand succumbing in the given ethical dilemmas /situations. It is dependent on your internal stage of moral development in the given ethical situation.
Whereas being in an ethical dilemma is not in your control, to act in an ethical manner in the prevailing situation is certainly in your control.
Ethical vulnerability is a measure of the ease with which a man be ethically compromised, especially in an ethically poor climate. In situations where the ethical susceptibility is high, morally strong people (ethically non-vulnerable) should be appointed and conversely, only in jobs/situations where ethical susceptibility is low should ethically vulnerable persons be permitted.
If the environment is not conducive, a person can intellectually reach stage 6 but deliberately remain morally at stage 4 as he may find that he has to sacrifice too much to reach stage 6. This can be particularly seen in most hierarchical organizations where most smart employees make an outward preference of being at stage 3 or 4 (Conformance and Compliance) in order to avoid jeopardizing their careers, even if internally they have achieved higher ethical states. This Dr. Jekyll and Mr. Hyde schizophrenic moral approach is at the heart of many ethical dilemmas people encounter in their professional lives and may result in internal stress due to ethical confusion.
Whenever two individuals at different stages of moral development interact with each other, both of them try to force or maneuver the other into their own appreciation of the ethical situation, thus leading to conflict. In a formal hierarchical setup, the players in the chain may not be at similar stages of moral development thereby leading to dissonance in the system. Where the ethical susceptibility is high, morally strong people (less vulnerable) should be appointed and conversely, in only such jobs where ethical susceptibility is low should ethically weak persons be permitted.
What is your stage of personal moral development? Be honest with yourself and recall the decisions you made in recent ethical situations. The six stages are valuable landmarks as they tell you approximately where you are and what changes you will have to make in yourself to move to a higher level of moral development. The ultimate goal is to engage in ethical decision making at stage 6. However, the level that you do reach will depend on your ethical commitment, your ethical consciousness and your ethical competence.
Food for Thought
What do you do if your boss is at a lower stage of moral development than you? Do you masquerade and make a pretence of being at the “appropriate” stage of what moral development and practice situational ethics to reap maximum benefits. This Dr Jekyll and Mr. Hyde schizophrenic ‘situational ethics’ approach may cause your outer masquerade to turn into inner reality. Do you want that to happen? Think about it!
To be continued………….
End of Part 1 of
ETHICAL FITNESS
By
VIKRAM KARVE
vikramkarve@sify.com
17:14 Posted in Blog | Permalink | Comments (0) | Email this | Tags: Ethics, management, HR, recruitment
07/03/2006
LPO
LPO - LIFE PROCESS OUTSOURCING
( a fiction short story )
byVIKRAM KARVE
On the morning of New Year’s Eve, while I am loafing on Main Street , in Pune, I meet an old friend of mine.“Hi!” I say. “Hi,” he says, “where to?” “Aimless loitering,” I say, “And you?” “I’m going to work.” “Work? This early? I thought your shift starts in the evening, or late at night. You work at a call center don’t you?” “Not now. I quit. I’m on my own now.” “On your own? What do you do?” “LPO.” “LPO? What’s that?” “Life Process Outsourcing.” “Life Process Outsourcing? Never heard of it!” “You’ve heard of Business Process Outsourcing haven’t you?” “BPO? Outsourcing non-core business activities and functions?” “Precisely. LPO is similar to BPO. There it’s Business Processes that are outsourced, here it’s Life Processes.” “Life Processes? Outsourced?” “Why don’t you come along with me? I’ll show you.” Soon we are in his office. It looks like a mini call center. A young attractive girl welcomes us. “Meet Rita, my Manager,” my friend says, and introduces us. Rita looks distraught, and says to my friend, “I’m not feeling well. Must be viral fever.” “No problem. My friend here will stand in.” “What? I don’t have a clue about all this LPO thing!” I protest. “There’s nothing like learning on the job! Rita will show you.” “It’s simple,” Rita says, in a hurry. “See the console. You just press the appropriate switch and route the call to the appropriate person or agency.” And with these words she disappears. It’s the shortest training I have ever had in my life. And so I plunge into the world of Life Process Outsourcing; or LPO as they call it. It’s all very simple. Working people don’t seem to have time these days, but they have lots of money; especially those double income couples, IT nerds, MBA hot shots, finance wizards; just about everybody in the modern rat race. ‘Non-core Life Activities’, for which they neither have the inclination or the time – outsource them; so you can maximize your work-time to rake in the money and make a fast climb up the ladder of success. “My daughter’s puked in her school. They want someone to pick her up and take her home. I’m busy in a shoot and just can’t leave,” a creative ad agency type says. “Why don’t you tell your husband?” I say. “Are you crazy or something? I’m a single mother.” “Sorry ma’am. I didn’t know. My sympathies and condolences.” “Condolences? Who’s this? Is this LPO?” “Yes ma’am,” I say, press the button marked ‘children’ and transfer the call, hoping I have made the right choice. Maybe I should have pressed ‘doctor’. Nothing happens for the next few moments. I breathe a sigh of relief. A yuppie wants his grandmother to be taken to a movie. I press the ‘movies’ button. ‘Movies’ transfers the call back, “Hey, this is for movie tickets; try ‘escort services’. He wants the old hag escorted to the movies.” ‘Escort Services’ are in high demand. These guys and girls, slogging in their offices minting money, want escort services for their kith and kin for various non-core family processes like shopping, movies, eating out, sight seeing, marriages, funerals, all types of functions; even going to art galleries, book fairs, exhibitions, zoos, museums or even a walk in the nearby garden. A father wants someone to read bedtime stories to his small son while he works late. A busy couple wants proxy stand-in ‘parents’ at the school PTA meeting. An investment banker rings up from Singapore; he wants his mother to be taken to pray in a temple at a certain time on a specific day. Someone wants his kids to be taken for a swim, brunch, a play and browsing books and music. An IT project manager wants someone to motivate and pep-talk her husband, who’s been recently sacked, and is cribbing away at home demoralized. He desperately needs someone to talk to, unburden himself, but the wife is busy – she neither has the time nor the inclination to take a few days off to boost the morale of her depressed husband when there are deadlines to be met at work and so much is at stake. The things they want outsourced range from the mundane to the bizarre; life processes that one earlier enjoyed and took pride in doing or did as one’s sacred duty are considered ‘non-core life activities’ now-a-days by these highfalutin people. At the end of the day I feel illuminated on this novel concept of Life Process Outsourcing, and I am about to leave, when suddenly a call comes in. “LPO?” a man asks softly. “Yes, this is LPO. May I help you?” I say. “I’m speaking from Frankfurt Airport. I really don’t know if I can ask this?” he says nervously. “Please go ahead and feel free to ask anything you desire, Sir. We do everything.” “Everything?” “Yes, Sir. Anything and everything!” I say. “I don’t know how to say this. This is the first time I’m asking. You see, I am working 24/7 on an important project for the last few months. I’m globetrotting abroad and can’t make it there. Can you please arrange for someone suitable to take my wife out to the New Year’s Eve Dance?” I am taken aback but quickly recover, “Yes, Sir.” “Please send someone really good, an excellent dancer, and make sure she enjoys and has a good time. She loves dancing and I just haven’t had the time.” “Of course, Sir.” “And I told you – I’ve been away abroad for quite some time now and I’ve got to stay out here till I complete the project.” “I know. Work takes top priority.” “My wife. She’s been lonely. She desperately needs some love. Do you have someone with a loving and caring nature who can give her some love? I just don’t have the time. You understand what I’m saying, don’t you?” I let the words sink in. This is one call I am not going to transfer. “Please give me the details, Sir,” I say softly into the mike. As I walk towards my destination with a spring in my step, I feel truly enlightened. Till this moment, I never knew that ‘love’ was a non-core life process worthy of outsourcing. Long Live Life Process Outsourcing! Life Process Outsourcing (LPO) (a fiction short story) by VIKRAM KARVE vikramkarve@sify.com
12:05 Posted in Science | Permalink | Comments (0) | Email this | Tags: BPO, KPO, outsourcing, call center, fiction, business

